Frequently Asked Questions & Disclosures

🌿 General Questions

What services do you offer?
Creative Crown Solutions specializes in brand identity design, website development, marketing strategy, social media management, and creative content production. We also offer à la carte options like graphic design, launch kits, and custom branding packages.

How do I get started?
We begin with a 1:1 consultation to learn more about your business, goals, and creative needs. This allows us to recommend the right package or design a custom solution for your brand.

Do you work with all types of businesses?
Yes! While our focus is on small businesses and creative entrepreneurs, we collaborate with brands across many industries — from wellness and beauty to legal, tech, and lifestyle.

👑 Retainers & Project Scope

How do your retainers work?
Retainers are monthly partnerships that reserve dedicated creative hours for your brand. This allows for ongoing content creation, marketing strategy, and design support tailored to your evolving goals.

Can I start with a one-time project first?
Absolutely. Many clients start with a single service (like a brand refresh or website update) before transitioning into a retainer once they’re ready for long-term support.

Are retainer hours flexible month-to-month?
Retainer hours are set for consistency but can be adjusted with notice if your creative needs shift. Any major changes can be discussed during your scheduled check-in.

✨ Pricing & Payment

Are prices final?
All prices listed in our guide are starting points and may vary depending on project complexity, deliverables, and timelines. Final pricing is confirmed after a 1:1 consultation.

Do you require a deposit?
Yes — a non-refundable deposit is required to secure your booking. The remaining balance is due based on project milestones or prior to delivery of final files.

What payment methods do you accept?
We accept all major credit/debit cards and business payments via invoice. Split payments may be available for larger projects upon request.

🌸 Process & Communication

What is the typical turnaround time?
Project timelines vary depending on scope. On average:

• Brand Identity: 2–3 weeks

• Website Design: 3–5 weeks

• Retainer Content: ongoing monthly cycles
  You’ll receive a detailed timeline once your project is booked.

How do we communicate during the project?
All communication is handled via email and scheduled meetings to maintain organization and clarity. For retainer clients, monthly check-ins or creative reviews are standard.

Do I own my final files?
Yes — upon project completion and final payment, you receive full rights to your completed designs and materials (excluding proprietary templates or third-party licensed elements).

🪶 Creative & Design Policies

How many revisions are included?
Each package includes a defined number of revisions noted in your proposal. Additional revisions or major changes beyond scope will incur a fee.

Can I provide my own ideas or inspo?
Absolutely! We love when clients bring inspiration or examples. Together, we’ll align your ideas with a cohesive, strategic design direction.

Do you provide raw design files (like .AI or .PSD)?
Editable file delivery depends on your package. All projects include final export-ready formats (PDF, PNG, JPEG). Source files can be provided upon request for an additional licensing fee.

📄 Disclosures

• All creative work remains the intellectual property of Creative Crown Solutions until final payment is received.

• Project start dates are confirmed only once deposits are processed.

• Turnaround times may vary depending on client responsiveness and feedback.

• Prices are subject to change without notice but will always be confirmed prior to booking.

• Retainer services and recurring support are available only after a 1:1 consultation to ensure brand fit.

• Client feedback and approvals must be submitted in writing to maintain project flow and accuracy.

✨ Questions or Next Steps?

If you have additional questions or would like to discuss a custom package, please email us at Dom@creativecrownsolutions.com or schedule your consultation directly.

Let’s Build Your Brand, with strategy, style, and intention. 🌿